Workshop Registration

Navigating Difficult Conversations

Register for: Navigating Difficult Conversations

Virtual Online Workshop 17th March – 12th May, 2022

Delivered by

John Sautelle and Eleanor Reardon

What you will learn

This program is designed to build your confidence and reduce your anxiety regarding challenging conversations. It will help you change the way you think about ‘difficult’ conversations and transform them into ‘learning’ conversations that build relationships and reduce conflict. 

From a stance of curiosity, you will gain a deeper understanding of your own sense-making and the experience of others. 

You will learn how to better manage emotional reactivity in yourself and how to respond more effectively when others get defensive. 

The concepts and practices build towards a structured and practical set of steps to plan and hold a learning conversation using the Conversation Framework. The building blocks are spaced to give you time to practice during and between sessions.

The program is interactive and experiential with opportunities to share experiences and learn with and from other participants.

The sessions

Session 1 – Understanding My Sense-Making

    • Explores the way you construct your experience of the world and describe that experience through stories.
    • Introduces the use of Gervase Bushe’s “Experience Cube” – to deconstruct your experience so you understand it more deeply and clearly and can communicate it more effectively to others.
  • Helps you understand how every human being makes subtly or dramatically different meaning-making ‘stories’ from the same experience.

Session 2 – Getting Curious about Their Sense-Making

  • Provides an advanced Listening to Understand skill.
  • Explores how we make sense of the other person and what they are doing.
  • Introduces the use of Multiple Perspectives to get curious about what their experience might be and insight into the relationship dynamics.

Session 3 – Managing Defensiveness

  • Explores common survival ‘triggers’ which activate defensiveness in yourself and others.
  • Introduces two practical frameworks to help you manage your emotional state and defuse defensiveness in others.

Session 4 – Planning and Conducting the Conversation

  • This session brings it all together as you use the Conversation Framework to plan and practise having a difficult conversation after the session. 
  • Working with a partner, you will have the opportunity to plan a specific conversation you might have been avoiding, sharing as much detail as you choose.  

Session 5 – Review and Consolidation

    • This session provides the opportunity to debrief how the conversation/s you held after Session 4 went, consolidate skills and learning and identify any additional support you need to feel confident holding conversations in the future.


  • Five interactive and facilitated 2-hour Zoom sessions in a small group (maximum 24 per group).
  • In each session you will work with the whole group as well as in breakout groups of 2 or 3 people.
  • Each session is spaced approximately 2 weeks apart giving you time for the small amount of pre and post session work.


John Sautelle

John is deeply curious about how our individual and collective stories create fears that stand in the way of important conversations. He is passionate about supporting others understand and address these fears, enabling them to build greater connection through the most difficult of conversations.

John is the author of Choose Your Stories, Change Your Life, in which he details the change process he has evolved over the past 18 years to support his clients make the changes they are struggling to make. His work is also featured in his TEDx Talk: Whose Stories Are We Living?

In his coaching work with leaders and teams, John supports his clients tap into heart, body, mind and spirit to grow themselves, and scale their impact, in sustainable and life-giving ways.

Eleanor Reardon

Developing safe, inclusive relationships is the foundation of Eleanor’s approach in all areas of her life – as parent, Psychologist, facilitator, researcher, consultant and team leader. 

As a Senior Psychologist within the Education sector, Eleanor loves the challenge of identifying what needs to change for students, teachers and parents to be successful learners and leaders and then supporting that change to happen. With a deep curiosity about each person’s story, Eleanor understands that making small changes with seemingly everyday things can be both difficult and life-changing.

Through her work supporting and leading teams, and her research experiences, Eleanor is committed to bringing about systemic change. She works to foster inclusive workplaces and address inequities built into our social systems. 

Eleanor believes that our capacity to connect through challenging conversations, individually and collectively, is key.


‘This course has given me the tools to understand myself and those around me. I wish I was taught this as a child. I believe this course has changed the way I perceive communication and fundamentally myself. Thank you.’ Emma Huynh

‘Don’t fear difficult conversations and break down the barriers found in communicating in everyday life. Great course to be used everywhere and for everyone.’ Tom Laslett, Engineer

‘I would recommend this course to anyone that would like to improve one-to-one communication and or anyone wishing to improve their one-to-one relationships.’  Karen Seah, Senior Executive, Australian Government Agency

‘Navigating Difficult Conversations has been a fantastic course to take part in. I have no doubt that the insight and skills I have gained have already had a manifold effect on my life and will continue to do so. Very helpful, very insightful, very worthwhile.’ Anna Herold Pola


US $750

Register Here

Dates and times

Session 1
New Zealand Thursday, 17 March 2022 at 10:00:00 a.m.
Sydney AUS Thursday, 17 March 2022 at 8:00:00 a.m.
US West Coast Wednesday, 16 March 2022 at 2:00:00 p.m.
US East Coast Wednesday, 16 March 2022 at 5:00:00 p.m.
Session 2
New Zealand Thursday, 31 March 2022 at 10:00:00 a.m.
Sydney AUS Thursday, 31 March 2022 at 8:00:00 a.m.
US West Coast Wednesday, 30 March 2022 at 2:00:00 p.m.
US East Coast Wednesday, 30 March 2022 at 5:00:00 p.m.
Session 3
New Zealand Thursday, 14 April 2022 at 10:00:00 a.m.
Sydney AUS Thursday, 14 April 2022 at 8:00:00 a.m.
US West Coast Wednesday, 13 April 2022 at 3:00:00 p.m.
US East Coast Wednesday, 13 April 2022 at 6:00:00 p.m.
Session 4
New Zealand Thursday, 28 April 2022 at 10:00:00 a.m.
Sydney AUS Thursday, 28 April 2022 at 8:00:00 a.m.
US West Coast Wednesday, 27 April 2022 at 3:00:00 p.m.
US East Coast Wednesday, 27 April 2022 at 6:00:00 p.m.
Session 5
New Zealand Thursday, 12 May 2022 at 10:00:00 a.m.
Sydney AUS Thursday, 12 May 2022 at 8:00:00 a.m.
US West Coast Wednesday, 11 May 2022 at 3:00:00 p.m.
US East Coast Wednesday, 11 May 2022 at 6:00:00 p.m.